Our Bristol office is at One Castlepark opposite the Marriott Hotel Bristol City Centre, near Cabot Circus shopping centre.
Visitors will be greeted at the building reception where you will be required to sign in. The staff will then direct you to the 3rd floor which can be accessed via the stairwell or lifts. On arriving at the entrance to Jisc please ring the doorbell where a member of staff will greet you.
If you have any trouble finding the office or gaining entry, please phone our enquiries line above.
Directions to our Bristol Office
Temple Meads is the nearest railway station. One Castlepark is around a 20 minute walk from the station. You may find it helpful to follow signs to Cabot Circus.
Alternatively, take the 8/9 bus from outside the station and get off just before the main Old Market roundabout, opposite the Bristol Evening Post building.
From here walk up towards the roundabout and bear left. One Castlepark is the red brick building on your left.
The coach station is on Marlborough Street in the City Centre. One Castlepark is around a 20 minute walk from the station. You may find it helpful to follow signs to Cabot Circus.
Bristol International Airport is about 8 miles south of Bristol City Centre.
If you are flying into London, Heathrow airport has a direct National Express Coach Service to Bristol. Alternatively you can take the Heathrow Airport Express train to London Paddington and change there for a train to Bristol.
One Castlepark is very near the M32 entrance to Bristol. Cabot Circus car park is easily accessible from the M32 and is around a 5 minute walk away, while the Marriott NCP is just opposite our office.
Directions to our Harwell Office
Our Harwell office is six miles south-west of Didcot Parkway station, providing connections with London (Paddington), Birmingham, West of England and South Wales. Taxis are readily available at Didcot Parkway station, and the transfer time is approximately 15 minutes.
There is a high-frequency bus service with free wifi between Didcot Parkway station and Harwell Campus, which is a two-minute walk from our office. It takes a little longer than a taxi but is cheaper and is a good alternative in rush hour if taxis are unavailable.
Visit the Thames Travel website for more information and the latest timetable.
We are one hour's car journey from London's Heathrow Airport. Follow the M4 motorway westwards to interchange 13 then head northwards on the A34
Our Harwell office lies on the A4185 mid-way between Oxford and Newbury.
Approach from the north and south using the A34. If southbound, leave the A34 at the A4130 (Didcot and Wantage) exit, take the fourth exit signed to Wantage (the A4185). If northbound, leave the A34 at the A4185 (Harwell Oxford site and Wantage).
On arrival, limited visitor parking is available in front of the building. If there is no parking available at our office, there is additional parking available at the Celestial car park on Thomson Avenue, which is around an eight minute walk away.
Churchgate House is located on Oxford Street, opposite The Palace Theatre.
On arrival visitors should head directly to the stairwell or lift and make their way to the 6th floor.
On arriving at the Jisc entrance visitors should press the buzzer, where a member of staff will greet you.
Directions to our Manchester Office
Manchester Oxford Road is moments from our office. Exit the station (crossing over Whitworth Street) onto Oxford Street with the Palace Theatre opposite. Churchgate House is approximately 30 yards on your left.
Manchester Piccadilly is around a 5-10 minute walk to Churchgate house. Exit via the escalators and head west on Fairfield Street. Continue onto Whitworth street until you reach the Palace theatre. Turn right onto Oxford street and Churchgate House is around 30 yards on your left. There is also free Metroshuttle bus service every 10 minutes which links Piccadilly station with nearby Portland Street.
Manchester airport is approximately 8 miles south of our offices with regular bus, rail and tram services to the city centre.
The train from the aiport is most direct as services often go to Manchester Oxford Road, which is very close to Churchgate House. You may find Transport for Greater Manchester's journey planner helpful here.
Complaints and escalations
If you wish to escalate an ongoing issue or raise a complaint regarding your experience with Jisc, please visit the complaints and escalations page.
09:00 - 17:00 (Monday - Friday)
Jisc Collections helpdesk
Alongside the Jisc Collections finance team the helpdesk support the management of finances for Jisc Collections’ agreements including invoicing and credit control.