Free help and advice to the UK Further and Higher Education community

Helpdesk

About us

What is JISC Digital Media?

JISC Digital Media (formerly known as TASI) is a JISC Advance service, which provides advice, guidance and training to the UK's Further and Higher Education community on:

  • Creating digital media resources specifically still images, moving images and sound resources
  • Delivering digital media resources to users
  • Using digital media resources to support teaching, learning and research
  • Managing both small and large scale digitisation projects

JISC Digital Media is hosted at the Institute for Learning and Research Technology (ILRT) at the University of Bristol.

JISC Digital Media Vision Statement

The aspiration of JISC Digital Media is to ensure that digital media resources being created, used and managed within the further and higher education community meet the teaching, learning and research needs of individuals and institutions within the UK.

JISC Digital Media Mission Statement

JISC Digital Media's mission is to support the UK's education sector in achieving greater digitisation and use of digital media resources (still images, moving images and sound resources) for teaching, learning and research. We aim to provide world-class leadership in the provision of information, advice, guidance and training. By offering and supplying appropriate advisory and support services, JISC Digital Media will meet its strategic aims:

  • To encourage the creation of high quality digital media objects and collections
  • To encourage the uptake and use of digital media objects within teaching, learning and research
  • To promote and develop good practice in the creation, delivery and use of digital media objects and in the management of digitisation projects
  • To promote and support the development of and use of standards in the creation, delivery and use of digital media objects
  • To promote and develop technical knowledge and skills (capacity) within the FE/HE community by providing advice, guidance, support, training and consultancy
  • To encourage networking and the building of communities of practice within FE and HE

What advisory services does JISC Digital Media provide?

JISC Digital Media provides a number of services:

  • Website - providing a wealth of online resources such as case studies and tools which sit alongside the advice documents (see next bullet point)
  • Online advice documents - over 100 technical and theoretical advice documents are made available which provide accurate and up-to-date information catering for all levels
  • Helpdesk service - free help and advice on topics such as planning a digitisation project, resolving digitisation problems, buying equipment and using digital media
  • Training - a wide range of high quality hands-on technical workshops, catering for all levels
  • Mailing list - access to peers and professionals within the education and cultural heritage sectors for sharing of information and experiences
  • Blog - news and views covering all aspects of digital media creation and use
  • Consultancy - for substantial in-depth help and guidance on digitisation projects that cannot be supported by the Helpdesk service

Who does JISC Digital Media help?

As a JISC Advance service, we are here to support the UK's Further and Higher education community. We also support providers of work based learning and adult community learning, as well as those involved with business and community engagement (BCE). With the exception of Training and Consultancy, use of all the services is free for staff working in such institutions. However, there are instances when people in this sector require more support for digitisation activity than can be provided by the Helpdesk and Advice documents. In such cases, it may be appropriate to use JISC Digital Media's consultancy service.

We are also able to provide some limited support to those from the cultural heritage and NHS sectors. This support will be through the Helpdesk service, where we will endeavour to answer small-scale questions quickly. Members of these communities are also very welcome to read our advice documents or book on JISC Digital Media training courses. For ongoing support it may be more suitable for organisations to use the consultancy service.

JISC Digital Media speaker at your event?

If you would like JISC Digital Media to provide information or give presentations at events you are organising (e.g. seminars, conferences, training days), please contact us, preferably with as much notice as possible! We would be happy to participate in or collaborate on appropriate events, subject to existing work commitments.

How you can keep up to date with our activities

There are several ways to stay informed about JISC Digital Media's activities and news:

The JISC Digital Media team

Karla Youngs
Karla Youngs
Director

Jon Moore
Jon Moore
Service Manager

Alex Baylies
Alex Baylies
Administration Assistant

Sue Atkinson
Sue Atkinson
Marketing Officer
Part-time (Mon and Thurs)

Gavin Brockis
Gavin Brockis
Technical Support Officer - Sound Resources

Joel Eaton
Joel Eaton
Technical Support Officer - Sound Resources

Nigel Goldsmith
Nigel Goldsmith
Technical Research Officer - Still Images
Part-time (Mon, Tues, and Wed)

Stephen Gray
Stephen Gray
Technical Support Officer - Moving Images

John Hargreaves
John Hargreaves
Technical Support Officer - Still Images
Part-time (Mon, Tues, and afternoons on Fri)

Steve Hull
Steve Hull
Technical Support Officer - Moving Images

Dave Kilbey
Dave Kilbey
Training Coordinator

Zak Mensah
Zak Mensah
e-Learning Officer

Antony Theobald
Antony Theobald
Technical Support Officer - Still Images

Vince Jones
Training Officer (Visiting Fellow)